When purchasing a PRE-ORDER item, the entire order is usually shipped when the pre-order items have been received by us and are ready for distribution.
All orders are packed personally by me: Gaby. I print your invoice, grab a bag or a box and gather your items from my shelves and storage tubs. I then sit down with a pen in hand and I pack your parcel. As I place your items into their box or courier bag, I tick them off the invoice. This way if I miss something, I go back and grab it.
Once everything has been accounted for, I initial the bottom of your invoice, fold your invoice and place it inside your package. It is then sealed up. I book the courier to collect or for me to drop off your items to the Australia Post Office. The label is printed and then stuck to your parcel. That's pretty much how it happens.
We are currently only shipping within Australia at this time. It doesn’t mean we don’t want to sell you our awesome products, it just means that right now we can’t commit to shipping beyond our shores.
We are currently offering our customers a flat rate shipping service charged at $12.99. This is not actually what our shipping costs are. Shipping with Australia Post can cost up to $50.00 excluding the costs of the packaging, satchels, boxes etc. On average our costs are around the $15 mark. We support our customers with a flat rate so that you know what to expect along your customer journey.
Bulky items will be under Bulky Shipping and that will be $24.99.
Bulky items to Northern Territory or Western Australia will be invoiced separately as the costs of shipping to these areas can at times cost more than the product themselves and we unfortunately as a business can't wear those costs any longer. An initial charge of $0.01 will be charged, and then a follow up email with the shipping costs will be emailed, and the order adjusted for the customer to pay.
The shipping fees, however are subject to change without notice. We may return to provider calculated shipping.
The exact specifications regarding shipping will depend upon the size of your order. We cannot guarantee delivery times and the cost of shipping does not include insurance. If you would like insurance, please contact us so that we can discuss options with you which will include additional costs.
We are responsible for the packing and posting of the items. Once items are lodged with Australia Post, they are in the hands of Australia Post and are subject to their delivery times.