Returns & Refunds

Returns & Refunds

Under Australian consumer laws, we are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item is damaged in transit or is found faulty. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it or is unsafe
  • is damaged
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Please notify us within 2 weeks (14 days) of receiving your order of any issues or faults as we will need to follow up with our delivery partners and/or our suppliers. Longer time frames may hinder this process. 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase—e.g. your receipt.

This is in accordance with Australian Consumer Law and the Australian Competition & Consumer Commission. 

Photos of damages may be required to help us make informed decisions, and to notify our suppliers. 

Should we choose to refund your order for a change of mind, there may be an 8% restocking fee. This fee covers our out-of-pocket expenses.

Should we approve a refund for a change of mind, and you have already received the goods, you'll need to return the items to us, un-opened and in new condition in order for us to process the refund. We will then refund the order once we've had an opportunity to check the item. Please make sure you pack the item securly. We will not be able to refund shipping costs, nor will we pay for the cost of shipping the items back to us. 

Updated: 15/12/2023